We Asked, You Said, We Did

Below are some of the issues we have recently consulted on and their outcomes.

We asked

We asked what residents' priorities were for how to spend the Neighbourhood Fund to improve community infrastructure.

You said

You indicated priorities, voted on council-proposed projects and gave your own suggestions for improvements to fund.

We did

We are using the feedback to make a list of projects recommended for funding approval. We are also reporting suggested improvements to service departments.

We asked

We asked tenants of our new Council Housing what they thought of their new homes and amenities.

You said

You said that overall you were very pleased with your new homes. The full set of results are currently being analysed.

We did

Once all the results have been analysed, the findings will feed into the designs of future new build Council Housing.

We asked

Sutton Council asked to hear your opinion to better understand views towards domestic abuse and local services in the community.

We wanted to find out how we can improve services and make sure that it is easy for residents to access the support they might need, at the right time. 

 

You said

We received a great deal of information which we can review and work towards improving. Three key points from the survey include a need for:

1. A clearer understanding on where to go or who to contact for domestic abuse help if needed. 

2. Details on where to go for help if concerned about your own behaviour. 

3. The majority of residents feel they can speak to an independent domestic violence adviser (IDVA) about their circumstances most comfortably. 

We did

The Domestic Abuse Strategic Partnership Board are reviewing recommendations in light of the survey responses and the COVID-19 pandemic. These recommendations include the need for a perpetrator campaign to raise awareness on where to go for help for those concerned about their own behaviour. The Board has also been recommended to agree a sole point of contact for those needing help so we can promote where residents should go for help if needed to avoid any confusion. 

Finally from 1 July following a period of no face-to-face domestic abuse services, we are able to offer face-to-face appointments with our IDVAs for those who need to speak to someone and get help and guidance. 

We asked

We asked local residents on their view on the ward and asked them to help us to scope the future priorities of the area.

You said

Please read the Rosehill Area Renewal business engagement (August 2020) findings to view the findings from this survey.

We did

Please Read Summary of Findings.

We asked

We asked about support for families with children under five years.

You said

You told us that whilst several services worked well, it was still difficult to find information. You requested better information about school readiness, speech & language, managing behaviour and child development.

We did

As a result we have established 4 pilot initiatives to:

  • develop an integrated child development service,
  • improve speech & language (school readiness) knowledge,
  • make advice and support for parents more easily available,
  • initiate a Sutton Best Start campaign to highlight opportunities, support and services for families with young children.

We asked

We asked residents to complete a survey to understand their concerns and priorities for safety in the borough.

You said

Residents provided their perceptions on policing, types of crime, and specific areas of concern in the borough.

We did

Community Safety used the results as one of the data sets to infrom its' Community Safety Needs Assessment and in turn its Community Safety Strategy. The Community Safety Needs Assessment is available on the counicl website here: https://www.sutton.gov.uk/downloads/200514/community_safety_and_policing

The Community Safety Strategy is planned to be signed off in January 2021 and then wll also be made publicly available.

We asked

We asked your views on proposed changes to how street trading is licensed in the borough and in particular in Sutton High Street

You said

You supported the majority of the proposals but also expressed further issues around the structure of street trading in the High Street

We did

We used the results of the consultation to change the conditions by which the current traders operate on the High Street.

We asked

We asked for your views on the Issues and Preferred Options for the development of a new South London Waste Plan, a joint plan covering the London Boroughs of Sutton, Croydon, Merton and Kingston for the period 2021-2036. The South London Waste Plan will set out policies and safeguard sites for waste facilities across the four boroughs.

You said

You provided feedback on a number of issues including waste reduction, air quality, traffic generation, and identified safeguarded waste sites.

We did

Feedback on the Issues and Preferred Options document was used to inform the preparation of the Draft South London Waste Plan. This was published for consultation between September and October 2020. The next step is submission of the document to the Secretary of State for Examination-in-Public.

We asked

We asked for your views on the Draft Affordable Housing and Financial Viability Supplementary Planning Document, which sets out how the Council will apply its affordable housing policy in relation to development viability.

You said

You supported the proposals set out in the draft document and gave some minor feedback on areas where the document could be made clearer.

We did

The final Affordable Housing and Financial Viability Supplementary Planning Document was adopted in March 2020 and is now used to help secure more affordable housing when planning applications are submitted.

We asked

We asked for your views on the Draft Sutton Town Centre Public Realm Design Guide, in particular whether you agreed with the suggested place-based and town centre-wide projects

You said

You supported the objectives for the public realm in Sutton Town Centre, and gave specific feedback on a range of issues including amendments to address the needs of visually impaired residents or visitors to Sutton and to support sustainable transport. In total 69 comments from 13 representors were recieved during consultation. Details can be found here. 

 

 

We did

Your feedback informed the final Sutton Town Centre Public Realm Design Guide which was agreed at committee on 7 January 2020. The document is now a material planning considerations and can be used to help determine planning applications. The document has been identified by the Royal Town Planning Institute as a good practice case study.

We asked

How the inflationary increase should be calculated and whether it should be applied every year up to an agreed limit.

You said

In the main you supported the proposal and provided feedback on how the inflationary increase should be calculated and whether it should be applied annually up to an agreed limit.

We did

Your feedback formed part of a report that went to the Housing, Economy and Business Committee in December 2019 who agreed the recommendation to apply an index linked inflation rate to each band within the scheme and that this should be applied annually up to a limit of 5%.

We asked

We asked relevant statutory bodies, transport organisations, local interests and residents groups and individuals for their comments on the draft Local Implementation Plan, in particular whether they agreed with the priorities identified and the local schemes to achieve them.

You said

There was a broad cross-section of support for the various schemes in the draft Local Implementation Plan and requests for more on cycling and walking.

We did

We provided greater clarity on cycling and walking. The revised draft was approved by the Mayor of London and has now been published. It can be found at https://www.sutton.gov.uk/info/200583/travel_and_transport/1540/transport_plans

We asked

We asked residents about proposed changes to our Council Tax Reduction Scheme, which would increase the council tax reduction in line with inflation. The proposals aimed to better support low income households by recognising that as inflation increases it is important that the support our low income households receive increases too.

You said

You said that low income households should be supported and that applying an inflationary increase to their Council Tax entitlement was the fairest way to achieve the correct level of support.

We did

We introduced an inflationary increase to all the income bandings within our scheme in line with the increase in Consumer Price Index but limited any increase to  5% should inflation exceed that level.

Further information about this decision can be found by clicking here.

We asked

In August 2019 the draft strategy was published for an 8-week public consultation. Nearly 300 people responded to this consultation. Community Action Sutton and their partner organisations undertook face to face activities to engage with people who might not have completed the online survey. They spoke to 590 people. 

You said

The strategy was too long, contained too much jargon and the vision needed to be more measurable. We also received lots of comments and questions about different sections of the strategy.

We did

We made the strategy shorter, removed the jargon and introduced new chapter headings. We also published a series of FAQ documents on the website to answer commonly asked questions. These are available at https://www.sutton.gov.uk/info/200453/parks_trees_and_open_spaces/1137/environmental_sustainability/8

We asked

During February and March 2018 we published an online survey, asking residents and businesses which environmental issues were important to them. Over 500 people responded to the online survey.

You said

The following five issues were identified as priorities for improvement in the borough: 

  • Reducing waste and increasing reuse and recycling
  • Protecting natural habitats and wildlife
  • Reducing air pollution
  • Improving health and happiness
  • Creating a thriving local economy. 

We did

We used the information, along with all of the results and a review of environmental policies and strategies to draft a new strategy for the borough. This draft was published for an 8-week public consultation during August - September 2018. 

We asked

Residents and businesses to comment on a range of proposals that were being developed for the Beddington North Transport for London (TfL) Major Scheme for Beddington Lane and Hilliers Lane.

The consultation was open from 26 June to 16 July 2017 and 76 responses were received.

You said

There was strong support in principle for the proposals, especially on the issues relating to the weight limit of Heavy Goods Vehicles, (HGVs), the pedestrian and cycle link and improvements to the public areas in Beddington Village.

We did

Comments from the consultation were analysed and designs were revised accordingly. The proposals for the scheme were submitted to Transport for London on 25 September. Subject to a satisfactory outcome and release of funding by TfL, the scheme will be implemented in 2017-2019.

 

Feedback has been provided under the following headings and the report can also be viewed below under the ‘Detailed Comments’ link.

 

  • Overview                                   

  • Cycle / Footway                         

  • Beddington Village

  • Traffic Management

  • HGV Weight Limit 

  • ASDA junction 

  • Buses and wider links

  • Air Quality and other concerns

 

The final proposal will be available to view whilst the works are taking place and all interested parties  will be kept informed through updates on the council’s website www.sutton.gov.uk

We asked

In December 2016 the Council carried out a Consultation on a proposal to introduce a signalised crossing at the Angel Hill junction and making the crossing Shared-Use so that cyclists could also use it (and the footways around the crossing).

You said

There were 17 responses in total to the consultation.

12 people (60%) agreed and the majority of the 12 people strongly agreed with the proposal to introduce a “staggered” Pedestrian Crossing at the Angel Hill junction location.

There was an approximately 50/50 split in terms of those in favour and those against making the crossing Shared-Use.

We did

The Council in conjunction with Ward Members has made the decision to progress the scheme to implement a Pedestrian Crossing at this location, but has decided to not progress the Shared Use option at this stage. Where the Crossing design, would not have significantly changed between the proposals, it allows this concept to be re-considered in the future should residents views change.

We asked

Carers to feed back on what our commissioning priorities should be for 2015 - 2017, and what they thought about our suggested approach to meet the requirements of the Care Act.

You said

Carers told us that we should continue to offer a mix of support in the community, and support via personal budgets. Carers wanted to be more involved in commissioning activity, and for commissioning activity to focus on ways to promote the early identification of carers.

We did

We developed the Joint Carers Commissioning Strategy based on feedback from carers, local partners and key stakeholders across SCCG and LBS. The Strategy is being implemented over the course of 2015 - 17.

We asked

For your views both on the principles behind the proposal and the way we would like to implement it.

You said

That you understand the financial constraints put on the council. You recognised the challenges that may arise for some providers in a competitive market and a changing economic climate.

We did

We will report back to the residential care providers forum in September 2012

We asked

We asked for your general views on the strategy.

You said

You thanked us for producing the strategy. You welcomed draft Strategy as an improvement, in particular the emphasis on development of better consultation, engagement and involvement of stakeholders.

We did

We made appropriate updates in the text that reflected your comments.