Children's Centre User Survey 2023

Closed 9 Jul 2023

Opened 15 May 2023

Feedback updated 14 Aug 2023

We asked

We asked for feedback from Children’s Centre users, about the impact of Children’s Centre Services and the approach to running sessions in the community. 

You said

Children’s Centre users were overwhelmingly positive regarding the services and the impact they have on them and their family. Many users said they wanted to see more services in the community. A few people raised concern regarding our booking system and the start times of sessions. 

We did

We have reviewed the start times of various sessions for the September programmes, so there is more variation. We acknowledge the concerns related to the booking system and in response we have implemented a new approach.  Tickets for each session are now released throughout the week rather than all in one go to allow for people to be able to book on at different times. We will continue to review the way we manage this. Your feedback will help us review our services going forward. 


Sutton children's centres are committed to supporting families with young children in the borough, helping to make sure that children are ready to start school.

Since the Covid-19 Pandemic, we have adapted the way that we work and have brought some services out of the children's centre building and into the community, such as local libraries, community centres and parks. This has helped us to support families and provide information and advice at the earliest opportunity. This resulted in more families accessing services that they needed in 2022 compared to 2019.

The development of Family Hubs across the borough has also enabled services to be joined up and provided in the community.

We want to continue to develop our children's centre services in partnership with local communities to meet the needs of families and respond to the demands flexibly.

This survey will help inform any future decision that we make about our Sutton children's centre buildings and the services we offer across the borough.

By participating in this survey you are helping to shape the future of Sutton's children's centres over the coming years. This survey will take 5-10 minutes to complete.

The London Borough of Sutton needs to save £20 million by 2026. The Council's budget proposals are aligned to the Ambitious for Sutton 2022 - 2027 priorities.

For more information on how Sutton processes your personal information please visit our Privacy Notice. Any comments you make may be made public on the Council's website however we will remove all personally identifiable information.


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