Homefront magazine survey

What topics you liked in winter Homefront and what you would like to see more of.
 

The Citizenspace hosted survey elicited 7 responses. The shortened google form survey elicited 19 responses - a total of 26 responses to the Homefront survey.

From the Citizenspace survey, residents indicated articles of interest:

• Housing inspection outcome
• Tenant Satisfaction Measures - mid year results
• Service improvements, lessons learned and You Said, We Did
• Stock Condition Surveys
• Keeping you safe
• Illegal cannabis smoking at home and in communal spaces
• Resident spotlight stories
• Sutton Neighbourhood Watch
• SHP portal
• New homes (Westmead housing story)
• Struggling with debt
• Library of Things

The topics respondents said they want to see more of:

• Leaseholder information
• Learning from complaints or errors
• Dates of upcoming events
• Major works progress
• Repairs List ,what tenants are responsible for and SHP are
• Major Works
• Important numbers that residents and leaseholders may need for emergencies
• Parking

Google survey responses

• 11 respondents said Money and Practical Support
• Five people said Home & Environment: Repairs & Maintenance
• One person said Lifestyle & Wellbeing

Five people gave us permission to add them to our digital Homefront newsletter and have been added to the mailing list.

Article planning
To be addressed in the summer 2026 edition of Homefront and article planning going forward for both printed and digital versions:

• Leaseholder related stories
• Dates of upcoming events: new Community Action Days format coming shortly
• Major Works - we carry a two-page feature on major works and other Assets programmes in each printed Homefront magazine
• Important numbers that residents and leaseholders may need for emergencies: this will be addressed by updating the useful contacts page at the end of each Homefront magazine edition
• More cost of living articles (energy-saving tips, budget-friendly recipes, warm-space locations); Benefits and Grants (updates on Universal Credit, local council grants, or hardship funds); Employment and Skills (local job fairs, free training courses, or CV workshops)
• More on Home & Environment: Repairs & Maintenance (how-to guides for simple fixes e.g unblocking a sink, bleeding a radiator) and clarity on repair timelines; Safety First (fire safety tips, damp/mold prevention, neighbourhood security); Green Living (gardening competitions, recycling tips, or communal garden updates);  Major works problems, Rights & Governance: "You Said, We Did" (showing how tenant feedback has led to specific changes); Policy Updates (changes to tenancy agreements or how rent is calculated); Meet the Team (introducing the housing officers or repairs teams so they aren't just "nameless faces"), more anti-social support, who's responsible for what
• Stories about Lifestyle & Wellbeing: Health (local mental health resources or free exercise classes); Kids’ Corner (puzzles, coloring competitions, school holiday activity guides)

Thank you for taking the time to give us your feedback.