Resident Voice Panel website survey

We asked if there was anything missing that they would like to see on the website. These are the comments we received and our responses.

1. One respondent said that they would like to see a list of things identified during an estate inspection and what is happening about them.

2. One resident said that "Homemead Road and Brookmead Road never have a walk about or a road sweeper".

3. One resident said that there should be a full list of staff names and job titles on the website so that if you missed somebody’s name, i.e. on a telephone call, that you could search the website for their name. 

4. Another comment was to put information in British Sign Language. 

5. One resident said finding rent statements. RESPONSE: Rent statements are available on your SHP Portal Account. You can log into this from the homepage of the SHP website. If you don’t have an account already, it is quick and easy to create one, using your own unique password. Please visit www.suttonhousingpartnership.org.uk 

1. RESPONSE action plans from our community walkabout and action days are located on the Sutton Housing Partnership website - search for ‘community walkabout action plans’. The ‘Get Involved’ page on our website has lots of details about community walkabouts, Action Days and other ways to get involved in your local area.

2.  RESPONSE: We checked with our teams who advised that these roads are covered by the London Borough of Sutton street services and waste team. Residents can report dirty streets via the Council website - search for ‘report street cleaning problems’. We also checked and were advised that Homemead, Brookmead and Oakmead are residential roads and not estates so they would not be included in SHP Estate Inspections or Community Walkabouts.

3. RESPONSE: We are unable to publish a full list of staff names on our website. Under data protection regulations (GDPR) we are bound to protect staff and their confidentiality, and so we do not publish names of all staff, except in certain circumstances, i.e a project or event contact who has given their permission to do so.

4. RESPONSE: We are investigating this further with the resident who made the comment.

5. RESPONSE: Rent statements are available on your SHP Portal Account. You can log into this from the homepage of the SHP website (top right of the page). If you don’t have an account already, it is quick and easy to make one creating your own unique password. Please visit www.suttonhousingpartnership.org.uk