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Sutton Health & Wellbeing Board Pharmaceutical Needs Assessment
Page 1 of 4
Closes
25 May 2025
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Introduction
1. Why do you usually visit a pharmacy? (Please tick all that apply)
(Required)
To buy over-the-counter medicines
To collect prescriptions for myself
To collect prescriptions for somebody else
To get advice from a pharmacist
Other
2. How often have you visited or contacted a pharmacy in the last six months? (Please tick one option)
Once a week or more
A few times a month
Once a month
Once every few months
Once in six months
I have not visited/contacted a pharmacy in the last six months
3. What time is most convenient for you to use a pharmacy? (Please tick one option)
(Required)
Before 9am
9am-1pm
1pm-5pm
5pm-7pm
After 7pm
It varies
4. Which days of the week are most convenient for you to use a pharmacy? (Please tick all that apply)
(Required)
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
It varies
5. Do you have a regular or preferred local community pharmacy? (Please tick one option)
(Required)
Yes
No
I prefer to use an internet/online pharmacy (An internet pharmacy is one which operates partially or completely online where prescriptions are sent electronically, and dispensed medication is sent via a courier to your home)
I use a combination of traditional and internet pharmacy
6. Is there a more convenient and/or closer pharmacy that you don’t use and why is that? (Please tick one option)
No
Yes, but I do not use it because:
7. What influences your choice of pharmacy? (Please tick one box for each factor)
(Required)
Extremely important
Very Important
Moderately Important
Fairly important
Not at all important
Quality of service (expertise)
Extremely important
Very Important
Moderately Important
Fairly important
Not at all important
Customer service
Extremely important
Very Important
Moderately Important
Fairly important
Not at all important
Location of pharmacy
Extremely important
Very Important
Moderately Important
Fairly important
Not at all important
Opening times
Extremely important
Very Important
Moderately Important
Fairly important
Not at all important
Parking
Extremely important
Very Important
Moderately Important
Fairly important
Not at all important
Public transport
Extremely important
Very Important
Moderately Important
Fairly important
Not at all important
Accessibility (wheelchair/ buggy access)
Extremely important
Very Important
Moderately Important
Fairly important
Not at all important
Communication (languages/ interpreting service)
Extremely important
Very Important
Moderately Important
Fairly important
Not at all important
Space to have a private consultation
Extremely important
Very Important
Moderately Important
Fairly important
Not at all important
Availability of medication
Extremely important
Very Important
Moderately Important
Fairly important
Not at all important
Services provided
Extremely important
Very Important
Moderately Important
Fairly important
Not at all important
Other
8. How do you usually travel to the pharmacy? (Please tick one option)
Walk
Car
Public transport
Bicycle
Electric scooter
Taxi
Wheelchair / mobility scooter
I don’t, someone goes for me
I don’t, I utilise a delivery service
I don’t, I use an online pharmacy
Other
9. How long does it usually take you to travel to your pharmacy? (Please tick one option)
(Required)
Less than 20 minutes
20-30 minutes
30-40 minutes
More than 40 minutes
Not applicable - I don’t travel to the pharmacy
10. Do you have any other comments that you would like to add regarding pharmaceutical services in Sutton?
Comments
11. Are you aware or have you ever used any of the other following services that are available in community pharmacies in Sutton? (Please tick one box for each factor)
Have used
Aware but have not used
Not aware, have not used
Pharmacy First Service (e.g. have attended a pharmacy for treatment of any of the following infections: ear infection, impetigo, infected insect bites, shingles, sinusitis, sore throat, uncomplicated urinary tract infection)
Have used
Aware but have not used
Not aware, have not used
Blood pressure monitoring service
Have used
Aware but have not used
Not aware, have not used
Pharmacy Contraception Service
Have used
Aware but have not used
Not aware, have not used
Smoking cessation services
Have used
Aware but have not used
Not aware, have not used
Flu vaccination service
Have used
Aware but have not used
Not aware, have not used
New Medicine Service (e.g. have had up to three appointments with a pharmacist over several weeks to support you using a new medicine)
Have used
Aware but have not used
Not aware, have not used
Supervised consumption
Have used
Aware but have not used
Not aware, have not used
Needle exchange service
Have used
Aware but have not used
Not aware, have not used
Other
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